Computer Services	Protect & Maintain	Comprehensive Support
Unlimited remote maintenance OS & security updates Software management Pro-Active Monitoring & Support Tickets	Included	Included
Enhanced Detection & Response Security Software	Included	Included
Client Ticketing Portal	Included	Included
Managed Device Backups	1 server or workstation included	Included¹
User Services	Protect & Maintain	Comprehensive Support
Security Awareness Training	Included	Included
Password Manager	2 users included	Included¹
Managed Cloud Account Backups Google Workspace or Microsoft 365	1 account included	Included¹
Remote support (by appointment)	20% Discount	Unlimited
Unlimited Dedicated Help Desk remote support	Not available	Unlimited
On-Site support / Off-site support / Projects	20% Discount	~43% Discount
Strategic Planning	2 hours /yr included	4 hours /yr included
Location Services	Protect & Maintain	Comprehensive Support
Unlimited Remote router maintenance	Included	Included
Unlimited Remote maintenance for network connected devices which include printers, scanners, all-in-ones, switches, & access points	Included	Included
Unlimited Remote support for network connected devices	20% Discount	Included
Additional Support Services			#colspan#	#colspan#
Email Management Creation & Deletion of Email Accounts	20% Discount	Included³
Phone System Management	20% Discount	Included⁴
Technology Vendor Management	20% Discount	Included
Loaner PC (desktop or laptops only)	Additional Cost	Included

Designated devices, users, or accounts.
During business hours (Monday through Friday, 8am – 5pm Pacific Time, excluding holidays).
Applies to email licenses & subscriptions purchased from Gravity IT Solutions.
Applies to phone systems purchased or installed by Gravity IT Solutions or approved cloud managed VoIP systems.