2026 Support Plan Comparison
Computer Services | Monitoring | Protect & Maintain | Comprehensive Support |
Pro-Active Monitoring & Support Tickets | Included | Included | Included |
Enhanced Detection & Response Security Software | Included | Included | Included |
Client Ticketing Portal | Included | Included | Included |
Managed Device Backups | Included 1 | Included 1 | Included 1 |
Remote maintenance
| Included | Included | |
Dedicated Help Desk remote support2 | Unlimited | ||
User Services | Monitoring | Protect & Maintain | Comprehensive Support |
Security Awareness Training & Phishing Simulation | Included 6 | Included 6 | Included 6 |
Email Security | Included 6 | Included 6 | Included 6 |
Password Manager | $7 /user | Included 1 | Included 1 |
Managed Cloud Account Backups
| $10 /mailbox | Included 1 | Included 1 |
On-Site support / Off-site support / Projects | |||
Location Services | Monitoring | Protect & Maintain | Comprehensive Support |
Remote router maintenance | Included | Included | |
Remote maintenance for network connected devices which include firewalls, switches, access points, printers, scanners, & all-in-ones | Included | Included | |
Remote support for network connected devices | Included | ||
Strategic Planning | 1 hour /yr included | 2 hours /yr included | 4 hours /yr included |
Additional Support Services | Monitoring | Protect & Maintain | Comprehensive Support |
Email Management Creation & Deletion of Email Accounts | Included 3 | ||
Phone System Management | Included 4 | ||
Technology Vendor Management | Included | ||
Onboarding | 1x monthly | 1.5x monthly | 2x monthly |
- Designated devices, users, or accounts.
- During business hours (Monday through Friday, 8am – 5pm Pacific Time, excluding holidays).
- Applies to email licenses & subscriptions purchased from Gravity IT Solutions.
- Applies to phone systems purchased or installed by Gravity IT Solutions or approved cloud managed VoIP systems.
- Labor is sold in 4-hour increments of block hours at the discounted rate specified in the plan.
- If the number of users exceeds the number of devices, there will be a charge for additional users.
- Client has the choice of either device backup or cloud account backup, not both.