How to Contact Us
Support Issues
It is always best to report all support-related issues by calling (855) 520-5200. If we are unable to answer your call, please leave a detailed voicemail message. Be sure to include the best times to call you back. Our goal is to return all voicemail messages within 2 business hours. Service appointments are scheduled in the order of the call and urgency of the support request, which is best determined by phone. There may be delays in processing requests submitted by any other means.
We offer the ability to schedule a specific appointment time online. Visit our web-site at https://www.gravityit.net and click the “Schedule a Consultation” button at the top right corner of the page.
Non-Support Issues
For non-support related issues, please call (855) 520-5200. You can also e-mail us at the appropriate e-mail address listed above but please remember that calling is the best way to get the quickest response with any issue.
E-mail is typically best used to provide additional information about an issue after discussing it by phone. The e-mail address that should be used for sending all support related e-mails is support@gravityit.net. Emails are checked periodically throughout the day and not continuously. Response to email requests may take up to 2 business days.
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