Desktop Support Assistant

Rocklin based IT business is looking to build a great team to help support our clients. We have positions available for part-time desktop support assistants located near Rocklin. We offer on the job training for candidates looking for a technical career in the IT field.

Job Responsibilities

  • Learn how to use our internal software tools and apply our internal processes. Learn and apply our recommended best practices.
  • Observe, learn, and apply computer service skills including but not limited to diagnosing hardware problems, diagnosing software problems, disassembling & repairing desktop computers, Operating System installation, & BIOS configuration.
  • Become knowledgeable in using & installing common software applications such as Microsoft Windows Operating Systems, Mac OS, Microsoft Office, computer security software, Adobe Acrobat and related products.
  • Interact with clients to troubleshoot and fix issues. Also involves contacting third party vendors with support issues and following guidance from team members.
  • Learn to find documentation and support information on the web for hardware & software troubleshooting.
  • Learn and apply basic networking skills.

Availability Requirements

  • Our standard working hours are Monday through Friday from 8 a.m. – 6 p.m. Pacific Time.
  • After hours and weekend work will be required from time-to-time.

Experience Requirements

  • This is an entry level position that offers training so less than six months of experience in the IT field is expected. For those without any experience, candidates should be actively studying for a career in the IT industry or similar technology related field.

Desired Skills & Characteristics

  • Ambitious learner.
  • Professional & courteous.
  • Excellent English verbal and writing skills.
  • Extremely computer and technology savvy.
  • Self motivated and proactive at solving problems.
  • Process driven. Follows written instructions well and can also create documentation for new processes.

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About Gravity IT Solutions

Gravity IT Solutions is a privately owned company headquartered in Rocklin, California. Rocklin is part of the Sacramento metropolitan area. The company’s roots and history date back to 2002 but officially became Gravity IT Solutions in 2014. Our ideal client is a business with 4 – 25 everyday computer users that want to outsource all the functions that an IT department normally performs. The company is actively recruiting team members that want to take on the challenge of growing and building a business.