2025 Price List
Technology Support Service Rates
Labor Services | On Demand Support | Monitoring Only | Protect & Maintain | Comprehensive Support |
Remote Maintenance | $240 /hr | $216 /hr | Unlimited | Unlimited |
Business Hours Remote Support | $240 /hr | $216 /hr | $192 /hr | Unlimited |
On-Site Support, Off-Site Support, Projects | $240 /hr | $216 /hr | $192 /hr | $144 /hr |
General Support Terms & Conditions
All pricing and rates above include a 3% ACH payment discount. Payment by any other method will forfeit the 3% discount.
- Appointments scheduled on a first-come, first served basis. It is always recommended to schedule appointments through our web-site or by calling (855) 520-5200.
- For on demand support, there is a 2-hour minimum charge for support.
- For clients with a support agreement, 1-hour minimum charge for each on-site visit.
- All work performed outside of Gravity IT Solution’s normal business hours or on weekends is charged at one and half times the standard hourly rate and there is a 2 hour minimum charge.
- All work performed on holidays is charged at two times the standard hourly rate and there is a 4 hour minimum charge.
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