2022 Price List

Hourly Service Rates

Rate

$180

Term
Hourly

Notes
• Mon – Fri, 8 a.m. – 6 p.m. PST, excluding holidays.

Rate

$162

Term
40 Hours

Notes
• Block of hours purchased in advance and applied to future service.
• Hours never expire.

Rate

$144

Term
3 Years

Notes
• Requires Strategic Maintenance Service Contract Addendum.
• Discounted hourly rate applies to all service labor not specifically covered by the Strategic Maintenance Plan.

Rate

$0

Term
3 Years

Notes
• Call for details

No Support Agreement
$180

Term: Hourly

Notes:
• Mon – Fri, 8 a.m. – 6 p.m. PST, excluding holidays.

Block Time
$162

Term: 40 hours

Notes:
• Block of hours purchased in advance and applied to future service.
• Hours never expire.

Strategic Maintenance Discounted Support Agreement
$144

Term: 3 years

Notes:
• Requires Strategic Maintenance Service Contract Addendum.
• Discounted hourly rate applies to all service labor not specifically covered by the Strategic Maintenance Plan.

Comprehensive Support Agreement
$0

Term: 3 years

Notes:
• Call for details

Hourly/On Demand Support Terms & Conditions

1. Appointments scheduled on a first-come, first served basis. It is always recommended to schedule appointments by calling (855) 520-5200.
2. 1-hour minimum charge for each on-site visit.
3. 30-minute minimum charge for remote or phone support.
4. All work performed outside of normal business hours, on weekends, or holidays is charged at time and a half.

Service Contract Rates & Prices

Monthly Price

$50 / workstation
$100 / server
$10 / spare

Plan Includes:

• 90-minute annual business planning consultation.
• Remote agent, system inventory, & reporting.
• For each workstation, the first hour of remote support per year is included. Support credit accrues at rate of 5 minutes per month.
• For each server, the first two hours of remote support per year is included. Support credit accrues at rate of 10 minutes per month.
• Anti-Virus software subscription & monitoring.
• Hardware monitoring.
• Windows updates management.
• Automated remediation of many operating system and software related problems.
• Local or cloud backup solution, management, & support for 1 computer or online account.
• Password manager subscription for first 2 users.
• Server backup monitoring (backup solution sold separately).
• Hourly rate discounted up to 20% for all other support & projects exceeding the included hours.

Monthly Price

Call for a quote

Plan Includes:

• Let us manage all your IT support and purchasing needs for a set monthly amount and no hourly charges.

Service Type:

Strategic Maintenance Discounted Support Agreement

Monthly Price:

$50 / workstation
$100 / server
$10 / spare

Plan Includes:

• 90-minute annual business planning consultation.
• Remote agent, system inventory, & reporting.
• For each workstation, the first hour of remote support per year is included. Support credit accrues at rate of 5 minutes per month.
• For each server, the first two hours of remote support per year is included. Support credit accrues at rate of 10 minutes per month.
• Anti-Virus software subscription & monitoring.
• Hardware monitoring.
• Windows updates management.
• Automated remediation of many operating system and software related problems.
• Local or cloud backup solution, management, & support for 1 computer or online account.
• Password manager subscription for first 2 users.
• Server backup monitoring (backup solution sold separately).
• Hourly rate discounted up to 20% for all other support & projects exceeding the included hours.

Service Type:

Comprehensive Support Agreement

Monthly Price:

Call for a quote

Plan Includes:

• Let us manage all your IT support and purchasing needs for a set monthly amount and no hourly charges.

Service Contract Terms & Conditions

1. Appointments scheduled on a first-come, first served basis. It is always recommended to schedule appointments by calling (855) 520-5200.
2. 1-hour minimum charge for each on-site visit.
3. No minimum charge for remote or phone support.
4. Discounted hourly rates apply only to devices covered on the plan. New devices should be added at the time of purchase.
5. All work performed outside of normal business hours, on weekends, or holidays is charged at time and a half.
6. A server is defined as a computer running a server-based Operating System.
7. A spare computer is a computer that is not used regularly in business operations but is kept online and up-to-date so I can be used in an emergency support situation.

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