Your Gravity IT Solutions Business VOIP System
Powered by SkySwitch
A new phone extension and voicemail on the VoIP business phone system have been created for you. This page is to provide basic setup and usage information about the phone system.
VoIP stands for voice-over-IP. It simply means that you phone system works over the Internet allowing users to access the phone system from a desk phone, desktop app installed on a computer, most web browsers, or a smart phone application.
To get started we recommend completing the following 3 steps that typically takes less than 15 minutes.
Using a Desk Phone
Because we recommend that heavy phone users use the system from a desk phone or the computer-based desktop application, this document focuses on how to do most tasks from a desk phone. The LCD display and phone menus make the system relatively easy to use.
Desk phones should be ready to make and receive calls once they are plugged into the network, powered on, and have completed the initial boot process. We most commonly recommend the Yealink T53W desk phone so these instructions will be easy to follow if that is the model you have. If you are using a different phone, a link is provided below to find help for your specific phone.
1. Set up your voicemail
From your desk phone, hit the voicemail button. On most phones the button has an envelope icon. Follow the voice prompts to set up your voice mailbox. Unless it has been changed by your administrator, the default password for a new voicemail is “0000.” Visit the “How do I check my voicemail?” article for more detailed instructions.
2. Set up your online account
Check your email for a welcome email for the SkySwitch phone system. Follow the instructions in the email to create an account password. The password will be used to login to the various SkySwitch applications which are called ConnectUC. If you can’t find the email and need it to be resent, contact your phone system administrator. Even without the welcome email, you can use the “Forgot password?” link when logging in for the first time from the Sign In page at https:\\voip.gravityit.net.
3. Install the ConnectUC app on your smartphone, computer, or tablet
The ConnectUC app allows you to access the phone system from any device. You can use the links included on this page to download and install the app on your specific device. Once ConnectUC is installed, simply login with your phone system user account and password.
Mobile
iOS
Android
Windows
Native Windows Client (exe)
MSI Installer (MSI)
MacOS
Native Mac App (DMG)
Detailed Documentation
Virtual Fax – Learn how to send, receive and manage virtual faxes.
UC Connect Softphone – The desktop softphone you can use from your computer.
Integrations – Learn about the various integrations that can make using your phone system even better.
System Administrator Resources
If you plan to manage your own phone system, you’ll want to bookmark some of the links below.
Getting Started for Admins
Support
Please contact your phone system administrator(s) if you have any questions. They helped design your phone system and completed more detailed training on how to use the phone system. They are able to escalate issues that require additional support to the Gravity IT Solutions support team.
We hope you enjoy using the phone system.